The latest recipient of the coveted Gold Stevie Award is Securus Technologies. Securus bagged the Best Customer Service Training Department accolade. The firm is a trailblazer in the provision of technology solutions to clients in the correctional system. The awards, organized yearly, acknowledges the outstanding performers in customer service, sales agents and business development from the corporate world. Winners were feted with an elegant gala hosted at the famous Caesars Palace in Las Vegas, Nevada.
This year the competition was stiff, mainly due to the number of nominees, which shot up by 10%. The judge’s panel was made up of several experts from the around the world who made autonomous decisions. There were also numerous categories, from which winners were picked, both individuals and corporate institutions. The accolades were awarded to the top three, each receiving Gold, Silver or Bronze in that order.
Danny de Hoyos, executive VP at Securus could not hide his enthusiasm while receiving the award. He said that he was thankful to the judges for acknowledging the exemplary work of their customer service team. He revealed that his team was determined to solve all clients’ issues the first time they called. This strategy coupled up with empathy proved successful as better customer satisfaction was recorded.
Commenting on the issue, the judges reiterated the important role that Securus plays in the society. They also acknowledge the firm’s dedication to improving its services through understanding its clients’ needs.
Michael Gallagher, the mastermind behind Stevie Awards, said that the awards were the fast becoming the most competitive program in their portfolio. He added that this was a sign of the growing importance of sales and customer services to businesses.
About Securus Technologies
The firm provides a myriad of services to its clientele, which is primarily the law enforcement and corrections sector. Its services include investigations, communication and incident analysis just to name a few. Its head office is found in Dallas, Texas.